Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Welcome to Lighter Travel Agency ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website liighther.com and use our travel planning services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request travel consultation or booking services
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter
• Create an account on our website
• Participate in surveys or promotions

This information may include:

• Name and contact details (email address, phone number, mailing address)
• Date of birth and passport information
• Travel preferences and special requirements
• Payment information (processed securely through third-party payment processors)
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Clickstream data and interaction patterns

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements
• Improve website functionality and performance

You can control cookie preferences through your browser settings or our cookie consent banner. Please note that disabling certain cookies may limit website functionality.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: Processing bookings, arranging travel itineraries, and providing customer support
• Communication: Responding to inquiries, sending booking confirmations, and providing travel updates
• Marketing: Sending promotional emails, newsletters, and special offers (with your consent)
• Personalization: Tailoring recommendations based on your preferences and travel history
• Legal Compliance: Meeting regulatory requirements and protecting our legal rights
• Website Improvement: Analyzing usage patterns to enhance user experience and functionality
• Security: Detecting and preventing fraud, unauthorized access, and other security threats

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Airlines, hotels, and tour operators for booking purposes
• Payment processors for secure transaction handling
• Email service providers for communication delivery
• Analytics platforms for website performance monitoring
• Customer relationship management (CRM) systems

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government or regulatory investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4.4 Consent-Based Sharing

We may share your information with other parties when you explicitly consent to such disclosure.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We are headquartered in Poland and work with service providers and partners globally. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Travel booking information: 7 years (for legal and tax compliance)
• Marketing communications data: Until you unsubscribe or request deletion
• Website analytics data: 24-36 months
• Account information: Until account deletion is requested

When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request limitation of processing your information
• Portability: Receive your information in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Security Measures

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewall protection
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Staff training on data protection and privacy practices

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, partner sites, and service providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and travel tips. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your opt-out request
• Adjusting your account preferences (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your bookings and services.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. For material changes, we will provide prominent notice on our website or send you an email notification. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Information

14. Dispute Resolution

We are committed to resolving privacy concerns fairly and promptly. If you have a complaint about our privacy practices, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

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